Q. My order says it is in transit. Where is it?
A. Once your packaged has been shipped out, it is no longer in our possession! Please direct tracking questions to USPS who is in possession of your package. We see the same tracking information that our customers see. We do not work with USPS.
Q. What is your refund/exchange policy?
A. NO REFUNDS. If there is an issue with your order, feel free to email. If it is an error on Iye Tasti Cosmetics part, we will be sure to correct it! NO EXCHANGES!
Q. My order says it’s being returned back to you..what does that mean/what do I do?
A. If for any reason your order is shipped back to us, we will refund the item! NOT SHIPPING! Shipping has already been paid for when we print out the label! This includes if YOU accidentally put the wrong address or was not home to receive the package !!!
Q. What is your order processing times?
A. 2-3 BUSINESS DAYS! This excludes weekends and major holidays! If you order during a major sale, it make take more than 2-3 days for your order to process! We are also still in a pandemic! Please be patient on receiving your order!
Q. How can I contact you ?
[email protected]
Q. Who do you ship with?
A. The Post Office, USPS. my packages deliver with your mail delivery.
Q. Do you ship outside of the US?
A. No